Shipping policy

Shipping Policy

At Lumina Watches, we are committed to delivering your order with the utmost care and efficiency. Below is our shipping policy, including details about pre-order items:

*All orders are pre-orders at this time*

Order Processing

  • All standard orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
  • For pre-order items, orders will ship once the item goes into production and becomes available. Estimated production timelines will be at least 45 days from purchase.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

Shipping Options & Delivery Times

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Delivery times may vary based on your location and chosen shipping method..

International Shipping

  • We ship worldwide to most countries.
  • International shipping times vary and typically range from 7-14 business days, depending on the destination.
  • Import duties, taxes, and other customs fees are the responsibility of the customer and will be assessed upon delivery.

Order Tracking

  • All shipments include tracking numbers. You can track your order via the link provided in your confirmation email.

Pre-Order Shipping

  • Pre-order items will ship once production begins and the item becomes available.
  • Estimated production timelines will be at least 45 days from purchase.

Shipping Address Policy

  • Please ensure your shipping address is accurate and complete.
  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our support team immediately at magnoliainllc@gmail.com. We will assist you in filing a claim with the carrier and ensure a resolution.

Questions?

If you have any questions or concerns regarding shipping, including pre-orders, please don’t hesitate to contact us at magnoliainllc@gmail.com

. We’re here to help!

Thank you for choosing Lumina Watches. We look forward to serving you!